Site Walkthrough

PLEASE NOTE: Mental Health Step Up Step Down Bunbury is now taking referrals for its on-site residential service. We are no longer taking referrals for the Recovery Place Day program.

Mental Health Step Up Step Down (SUSD) Bunbury is a short-term, residential mental health recovery support service operated by Richmond Wellbeing, with support from WA Country Health Service and Cyrenian House.

SUSD Bunbury is equipped with 10 individual units and provides 24/7 mental health recovery support in a community residential setting for up to 28 days.

SUSD offers recovery support services to individuals residing in the South West who have a confirmed diagnosis of mental illness, are aged between 18-64 years, and do not require acute inpatient hospital treatment and admission.

When stepping down from hospital admission, SUSD can assist individuals with a more gradual transition back to the community and home. When stepping up from the community SUSD can support individuals experiencing early warning signs of relapse to remain in a community residential setting rather than having a hospital inpatient admission (if increased support – rather than acute mental health services and treatment is required.)

Mental Health Step Up Step Down Bunbury has a dedicated suite of staff to support residents

Recovery Workers support residents to identify and work towards their recovery goals, assist with skills development, and provide support to transition back into the community.

Recovery Support Workers work in collaboration with the recovery worker to assist residents with re-establishing a healthy routine and structure, improve their daily living skills, and to support residents to build their confidence and independence.

Clinical Staff working in close partnership with WA Country Health Service, we have clinical staff available on-site seven days per week (during business hours) to monitor, review and assist residents with their clinical mental health support needs.

Alcohol & Other Drug Counsellor provides education and skills sessions, supportive counselling, and community service information to residents who are experiencing drug and alcohol challenges alongside their mental illness. (Please note that SUSD is not a medical detox or rehabilitation service. If your primary presenting issue is alcohol and substance misuse, you will need to engage in a detox program prior to entry into the SUSD service to ensure your recovery readiness and commitment to our program.)

Eligibility and Service Entry Criteria

  • Aged between 18-64 years
  • Have a primary diagnosis of mental illness
  • Reside in the South West with a confirmed address and accommodation to exit to
  • Must be referred by a psychiatrist, mental health professional or GP
  • Require a current mental health care plan, risk assessment and medication profile
  • Do not require acute inpatient admission and treatment
  • Primary presenting problem is not alcohol or drug misuse and associated withdrawal

Service entry requests for individuals 16-17 years of age, or older than 64 years will be considered on an individual basis and may require Mental Health Commission approval. Guardian consent, as well as additional assessment, may be required to ensure adequate safeguarding and suitability in a residential setting.

View our other accommodation sites.


Address: 46 Vittoria Road, Glen Iris WA 6230

Phone: 9726 0748


Residents are asked to make a $100 weekly contribution to the cost of meals. If your are experiencing financial difficulties please contacts us to discuss your situation.

How to Apply

Step 1
A referral is required for this service and can be made by the following professionals:

  • Psychiatrist
  • Clinical Mental Health Service
  • General Practitioner
  • Acute Hospital Unit (including emergency departments)

Step 2
Once a referral is received by Richmond Wellbeing Step Up Step Down service, the information gathered in the referral will be assessed for eligibility and suitability. A panel will review the information to determine the needs of the applicant and will decide if the Step Up Step Down service is best positioned to provide this support.

Step 3
Step Up Step Down staff will arrange an interview with the applicant and may contact health service providers, to gather additional information to assist with the referral.

Step 4
The referrer will be advised of the outcome within 72 business hours.

Apply Now

To make an application to Step Up Step Down Bunbury, Richmond Wellbeing please complete and submit the PDF referral form below.

For more information please contact Step Up Step Down Bunbury Manager on 08 9726 0748

Richmond Wellbeing takes your privacy very seriously. Any personal information collected will be protected by Richmond Wellbeing policies and procedures. The referral process will consider your social, medical and psychological information.

Step Up Step Down Bunbury


”Richmond staff were very friendly and supportive of my attempts to live more independently and renew my interrupted work and community life. By living with others with a shared experience of mental illness I was able to help others as well as gain insights into my own issues and make many strong friendships along the way.” –


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