Trauma-informed De-escalation
Enhance your frontline employees’ capabilities with Richmind WA’s mental health expertise. Equip them with essential skills to recognise and respond to someone in crisis with empathy and sensitivity, helping to prevent and manage conflict during interactions with customers or community members.
Why Attend?
By understanding the underlying causes of certain behaviours, participants will learn to mitigate risk and master situational awareness and promote safety while undertaking their frontline duties. This training fosters rapport, reduces conflict, and promotes a safe, supportive environment.
Learning Outcomes
Participants will gain practical skills and a deeper understanding in:
- Trauma Awareness: Understanding the impacts of trauma to reduce stigma and build empathy in crisis situations.
- Building Rapport: Essential for successful conflict resolution.
- Alcohol and Other Drugs (AOD): Insights into substance use and managing interactions with those under the influence.
- Duty of Care: Ensuring the wellbeing of oneself and others.
- Situational Awareness: Precautionary positioning and dynamic supervision for personal and consumer safety.
- De-escalation of Aggressive or Challenging Behaviours: Aligned with organisational psychosocial hazard policies and procedures.
- Selfcare and Personal Wellbeing
Customisable Content
We incorporate relevant scenarios from your organisation into our training, encouraging interaction for a more relatable and practical application of the learnings.
If you wish to further customise the training, we are happy to schedule a meeting and provide a quote based on your needs.
Course Information
Course Length: 1 day (7 hours)
Format: In person training at your own location or at our state of the art training facilities in Cannington
Suitability: This course is suitable for any workplace or group with consumer or public facing roles
