1 Day Course
Enhance your frontline employees’ capabilities with Richmond Wellbeing’s mental health expertise. Equip them with essential skills to recognise and respond to signs of distress or trauma, helping to prevent workplace conflict during interactions with customers or community members.
Why Attend?
By understanding the underlying causes of certain behaviours, employees will learn to mitigate psychosocial risks and master situational awareness while undertaking their frontline duties. This training fosters rapport, reduces conflict, and promotes a safe, supportive work environment.
Learning Outcomes
Participants will gain practical skills and a deeper understanding in:
- Building Rapport: Essential for successful conflict resolution.
- Trauma Awareness: Understanding trauma impacts to reduce stigma and build empathy in crisis situations.
- Alcohol and Other Drugs (AOD): Insights into substance use and managing interactions with those under the influence.
- Duty of Care: Ensuring the wellbeing of oneself and others.
- Situational Awareness: Precautionary positioning and dynamic supervision for workplace safety.
- The Hand Model of the Brain: Techniques for self-regulation in crisis situations.
- De-escalation of Aggressive or Challenging Behaviours: Aligned with organisational psychosocial hazard policies and procedures.
Customisable Content
We incorporate relevant scenarios from your organisation into our training, encouraging interaction for a more relatable and practical application of the learnings.
If you wish to further customise the training, we are happy to schedule a meeting and provide a quote based on your needs.
Why not package your training needs?
For a more comprehensive approach to understanding and responding to Mental Health challenges and conflict in your workplace, we are pleased to offer cost effective packages that can include
- Mental Health First Aid
- Mental Health First Aid – Youth
- Mental Health First Aid Refresher
- Demystifying Mental Health in the Workplace
- LGBTQIA+ Inclusive Practice
Please include details of the courses you would like included in your quote as part of your email correspondence.
Invest in your Workforce
Please complete the short form so we can get back to you as soon as possible with further details, a personalised quote and/or to confirm your training session.
